Checkout Options

The Checkout Banner shows COD customers the same kind of discount to switch to prepaid right at checkout, before the order is even placed. Accepting it applies the discount automatically, uses zero WhatsApp quota, and skips risk scoring entirely, since the order never becomes COD in the first place.

• Only shows up when a customer has selected Cash on Delivery.
• Accepting it applies the discount automatically — no code to type in.
• Orders converted this way skip the WhatsApp nudge, since they never placed a COD order to begin with.

Why it's worth turning on: Converting at checkout is cheaper than converting after the fact — it uses zero WhatsApp quota and skips risk scoring entirely.

Partial COD lets a customer pay a percentage of the order online at checkout and the rest in cash on delivery. You set the advance percentage; it then appears as one of the payment options at checkout, alongside Full Payment, Plain COD, and COD with Fee.

COD Fee adds a small fixed charge, which you set, to orders paid by Cash on Delivery — shown as its own checkout line item and tracked separately for delivered versus returned orders in your reports.

Why it's worth turning on: Even a small fee (₹20–₹50) nudges price-sensitive customers toward the Checkout Banner prepaid offer, while offsetting some cost on the COD orders that go through anyway.

OTP Verification requires a customer to confirm their WhatsApp number with a one-time code before a Cash on Delivery order is confirmed, and the order can't proceed until it's verified. Each code sent is a WhatsApp message and counts against your Message Quota.

• The code is sent via WhatsApp at checkout.
• The order can't be confirmed until it's verified.
• Your verification rate is tracked per shop, in your reports.

Good to know: Each code sent is a WhatsApp message and counts against your Message Quota, same as a nudge or reminder.

Next: see it all in your reports

See the Dashboard, Order Log, and Savings Dashboard.