Glossary

Quick definitions for terms used throughout these docs.

Term	Definition
COD	Cash on Delivery: the customer pays the courier at delivery instead of online
RTO	Return to Origin: a COD order that gets refused or undelivered, and ships back to you
Nudge	The WhatsApp message offering a customer a discount to switch from COD to prepaid
Conversion	A COD order that switched to prepaid, via a nudge or the checkout banner
Flip	Our own shorthand for a converted (COD to prepaid) order
Quiet Hours	A window during which outbound messages are held instead of sent right away
COGS	Cost of Goods Sold: what a product actually costs you, used in margin and discount math
UPI	Unified Payments Interface: the instant payment rail behind the one-tap payment links
Message Quota	How many WhatsApp messages are included per billing cycle before overage billing kicks in
Overage	A message sent beyond your plan's included quota, billed per message

That's the full documentation

Head back to the index, or see CODFLIP in action.