Reports & Dashboards
Where to see what CODFlip is actually doing for your store.
In this guide
What's on the Dashboard?
The Dashboard is the default view after setup, showing a running total of Nudges Sent, Conversions, Conversion Rate, Revenue Recovered, COD Orders, and Pending Nudges. Pro shops also see checkout-feature performance for the current month, including COD Fee revenue and Partial COD completion rate.
| Metric | What it shows |
|---|---|
| Nudges Sent | Total WhatsApp messages sent, all-time |
| Conversions | COD orders that switched to prepaid |
| Conversion Rate | Conversions ÷ nudges sent |
| Revenue Recovered | Total value of converted orders |
| COD Orders | Total COD orders received |
| Pending Nudges | Messages queued, not sent yet |
For example. A store sends 400 nudges in a month and converts 92 of them. The dashboard shows a 23% conversion rate, and adds up the order value of those 92 orders as Revenue Recovered.
What is the Order Log?
The Order Log lists every nudge CODFlip has sent, filterable by status — pending, sent, failed, or skipped — with a one-click resend on each entry. A failed status usually means the message couldn't be delivered; skipped means the order never needed a nudge in the first place.
failedusually means the WhatsApp message couldn't be delivered — an invalid number, the customer opted out, or an API error.skippedmeans the order was never sent in the first place, for example because it already converted via the Checkout Banner, or landed inside Quiet Hours with no override rule.- Resending an entry manually uses one message from the current cycle's quota.
What is the Savings Dashboard?
The Savings Dashboard shows how much CODFlip is actually saving you: Net Savings on converted orders, Cost at Risk on orders not yet converted, and Average Cost per Order — plus a per-order table with courier, product cost, discount paid, and outcome.
| Metric | What it shows |
|---|---|
| Net Savings | Return-risk cost avoided, minus the discount paid, on converted orders |
| Cost at Risk | Return-risk exposure on orders not yet converted |
| Avg Cost / Order | Mean return-risk cost across all COD orders |
For example. An order with an estimated return-risk cost of ₹210 converts after an ₹85 discount is paid out. Net Savings for that order is ₹210 − ₹85 = ₹125.
Last: what happens to your data
See what's retained, deleted, or anonymized if you pause or uninstall CODFlip.